Terms of Use

The website and services located at hireloam.com and related Loam domains (the "Site") are owned and operated by Louis Laine LLC, doing business as Loam ("Loam," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of the Site, software, applicant tracking tools, sourcing tools, AI features, integrations, APIs, documentation, and related services (collectively, the "Service").

By accessing or using the Service, or by clicking "I agree" or a similar button or checkbox, you agree to these Terms on behalf of yourself or the entity you represent. You must be at least 18 years old to use the Service. If you do not agree to these Terms, do not use the Service.

Please read Section 16 carefully. It contains an agreement to resolve disputes through binding individual arbitration instead of in court, and includes a waiver of class action rights and jury trial rights. You have 30 days to opt out of arbitration as described in that section.

1. Accounts

Some features require an account. When you register, you agree to provide accurate and complete information and to keep it current. You are responsible for keeping your login credentials confidential and for all activity under your account. If you believe your account has been accessed without authorization, notify us promptly.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

2. Access to the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not use the Service for personal, household, or consumer purposes unrelated to hiring or recruiting workflows.

You may not:

Use the Service for any unlawful purpose or in violation of applicable laws, including employment, privacy, anti-discrimination, and communications laws.
License, sell, rent, lease, transfer, assign, distribute, resell, or commercially exploit the Service except as expressly permitted by us.
Modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Service.
Access the Service to build a similar or competing product or service.
Upload or transmit viruses, malware, or harmful code.
Attempt to gain unauthorized access to the Service, our systems, or other users' accounts.
Use the Service to send unlawful, unsolicited, misleading, or abusive communications.
Interfere with or disrupt the integrity, availability, or performance of the Service.

3. Customer data and your responsibilities

"Customer Data" means data, content, and materials submitted to or generated in the Service by you, your users, candidates, applicants, or prospects, including candidate and applicant data. You retain all rights to your Customer Data. You grant Loam a limited license to host, process, transmit, display, and otherwise use Customer Data as necessary to provide, secure, support, and improve the Service and as otherwise described in our Privacy Policy.

You are responsible for ensuring that you have all rights, notices, permissions, and consents needed to collect, submit, and use Customer Data through the Service. This includes responsibility for candidate personal information, communications with candidates and prospects, and compliance with hiring, privacy, employment, recordkeeping, and anti-discrimination laws that apply to your use of the Service.

We do not sell Customer Data. Our handling of personal information is described in our Privacy Policy.

4. Candidate and employment decisions

Loam provides tools to help employers organize hiring workflows. Loam is not the employer of any candidate, does not control customer hiring decisions, and does not provide legal, employment, or recruiting advice. You are solely responsible for all job postings, candidate communications, evaluations, interviews, offers, rejections, and other employment decisions.

5. AI features

The Service may include AI-assisted features, including resume parsing, candidate summaries, sourcing assistance, suggested communications, workflow automation, and chat-based actions. AI outputs may be inaccurate, incomplete, biased, or inappropriate. You must review AI outputs before relying on them, and all hiring decisions must be made by a human.

AI features may process Customer Data to produce outputs for your workspace. We do not use Customer Data to train generalized models for other customers unless we clearly disclose that change and obtain any consent required by law.

6. Subscriptions and payment

Some features require a paid subscription. Pricing, plan limits, and billing cycles are described on the Site or in the Service. Paid subscriptions renew automatically unless canceled before the next renewal date. You authorize us and our payment processors to charge applicable fees, taxes, and other amounts due for your plan.

Fees are non-refundable except as required by law or as expressly stated in these Terms or the Service. We may change pricing or plan features from time to time. If a change materially affects your paid plan, we will provide advance notice by email, in-product notice, or by updating our pricing page.

7. Third-party services and integrations

The Service may include links to, integrations with, or features that rely on third-party services, such as payment processors, authentication providers, email providers, AI providers, sourcing data providers, analytics providers, and MCP or developer tools. We do not control third-party services. Your use of third-party services is at your own risk and is governed by the third party's terms and privacy policies.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. If these Terms conflict with the Privacy Policy regarding the collection, use, or processing of personal information, the Privacy Policy controls.

9. Ownership and feedback

The Service, including software, designs, text, documentation, trademarks, logos, and other materials, is owned by Loam or its licensors and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service or any right to use our trademarks, logos, or brand features.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully paid, royalty-free license to use that feedback without restriction or obligation to you.

10. Changes to the Service

We may update, modify, suspend, or discontinue the Service or any part of it at any time. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

11. Suspension and termination

These Terms remain in effect while you use the Service. You may cancel your account at any time. We may suspend or terminate access to the Service if we believe you violated these Terms, if required by law, if your use creates risk for Loam or others, or if we discontinue the Service.

Subject to product functionality, our retention practices, and legal obligations, we may provide a limited opportunity to export Customer Data after termination. We are not required to store Customer Data indefinitely after your account ends.

12. Indemnification

You agree to defend, indemnify, and hold harmless Loam and its officers, employees, contractors, agents, successors, and assigns from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to Customer Data, your use of the Service, your violation of these Terms, your violation of applicable law, or your hiring or employment decisions.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, LOAM AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL CODE, OR THAT AI OUTPUTS OR OTHER SERVICE CONTENT WILL BE ACCURATE, COMPLETE, OR APPROPRIATE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOAM AND ITS SUPPLIERS WILL NOT BE LIABLE FOR LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF $50 OR THE AMOUNT YOU PAID TO LOAM FOR THE SERVICE IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

15. State-specific notices

If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210. If you are a resident of a state with privacy rights, please see our Privacy Policy for details.

Nevada residents may have the right to direct us not to sell certain information for monetary consideration. We do not currently engage in such sales. Nevada residents may contact us at support@hireloam.com.

16. Dispute resolution

Except as described below, you and Loam agree to resolve disputes arising out of or relating to the Service or these Terms through binding individual arbitration instead of in court. This arbitration agreement applies to all claims, including claims that arose before you accepted these Terms.

Before starting arbitration, the party raising the dispute must send written notice to the other party. Notices to Loam must be sent to support@hireloam.com. The parties will try in good faith to resolve the dispute informally within 60 days after notice is received.

If the dispute is not resolved informally, arbitration will be administered by JAMS under its Streamlined Arbitration Rules for claims under $250,000 and its Comprehensive Arbitration Rules for larger claims, unless the parties agree otherwise. The arbitrator may award the same relief as a court, but only on an individual basis. Judgment on the arbitration award may be entered in any court with jurisdiction.

This arbitration agreement does not prevent either party from bringing an individual claim in small claims court or seeking equitable relief in court to protect intellectual property rights. You and Loam waive the right to a trial by jury and the right to participate in any class, representative, or collective proceeding.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@hireloam.com with your name, account email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

17. Governing law

These Terms and any dispute arising out of or related to these Terms or the Service are governed by the laws of the State of New York, without regard to conflict-of-law principles. For any claim not subject to arbitration, you and Loam consent to the exclusive jurisdiction and venue of the state and federal courts located in New York.

18. General

You may not assign these Terms without our prior written consent. We may assign these Terms freely. These Terms, together with the Privacy Policy and any policies referenced in them, are the entire agreement between you and Loam regarding the Service. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to be valid and enforceable, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of that provision.

By using the Service, you consent to receive communications from us electronically, including by email and notices posted through the Service. You agree not to export, re-export, or transfer any technical data or products acquired from the Service in violation of U.S. export control laws or other applicable laws.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we may notify you by email, in-product notice, or by posting the updated Terms through the Service. Your continued use of the Service after the updated Terms become effective means you accept the updated Terms.

20. Contact

If you have questions about these Terms, contact us at support@hireloam.com.