Terms of Service

These Terms of Service ("Terms") govern your access to and use of Loam's website, software, and related services ("Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Definitions

"Loam," "we," "us," and "our" refer to the Loam product and, for now, its operator. If Loam later operates through a legal entity, references to Loam include that entity. "You" and "your" refer to the individual or entity using the Services. "Customer Data" means data you or your users submit to the Services, including candidate and applicant data.

2. Account Registration

To use our Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

3. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws, including employment and anti-discrimination laws
• Upload or transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to send unsolicited communications to candidates
• Resell, sublicense, or redistribute the Services without our written consent

4. Customer data and your responsibilities

You retain all rights to your Customer Data. By using the Services, you grant us a limited license to host, process, transmit, and display Customer Data as needed to provide and maintain the Services.

You are responsible for ensuring that you have the rights, notices, and consents needed to collect and use Customer Data through the Services. That includes candidate personal information, communications with candidates, and compliance with hiring, privacy, and employment laws that apply to your use of the platform.

We do not sell Customer Data. See our Privacy Policy for more detail on how we handle personal information.

5. AI Features

Loam uses artificial intelligence to assist with candidate evaluation, communication, and workflow automation. AI-generated outputs are provided as suggestions and should be reviewed by a human before any hiring decision is made. You are solely responsible for all hiring decisions and for compliance with applicable employment laws.

We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated content. AI features may use Customer Data to produce outputs for your workspace. We do not use Customer Data to train generalized models for other customers unless we clearly disclose that change and obtain any consent required by law.

6. Subscription and Payment

Some features of the Services require a paid subscription. Pricing, billing cycles, and plan details are described on our website. All fees are non-refundable except as required by law or as described in these Terms.

Paid subscriptions renew automatically unless canceled before the next renewal date. You authorize us and our payment processors to charge the applicable fees, taxes, and any amounts due for your selected plan.

We may change pricing or plan features from time to time. If a change materially affects your paid plan, we will provide advance notice by email, in-product notice, or by updating our pricing page.

7. Service changes and third-party services

We may update, modify, or discontinue parts of the Services from time to time. We may also offer integrations or features that rely on third parties. Your use of third-party products or services is governed by their terms and privacy policies, not ours.

8. Intellectual Property

The Services, including all software, designs, text, and other materials, are owned by Loam and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.

If you send us feedback or suggestions, you grant us a worldwide, royalty-free license to use them without restriction or obligation to you.

9. Suspension and termination

You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms or if required by law. Upon termination, access to the Services may end immediately.

Subject to product functionality, our standard retention practices, and legal obligations, we may give you a limited opportunity to export Customer Data after termination. We are not required to continue storing Customer Data indefinitely after your account ends.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted, secure, or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, Loam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or in connection with these Terms or the Services.

Our total liability for any claim arising out of these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnity

You agree to indemnify and hold harmless Loam from claims, damages, losses, and expenses arising out of your Customer Data, your use of the Services, or your violation of these Terms or applicable law.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Services. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

14. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

Any dispute arising out of these Terms or the Services must be brought in the state or federal courts located in Delaware, unless applicable law requires otherwise.

15. Contact

If you have questions about these Terms, contact us at support@hireloam.com. Once Loam operates through a legal entity, we may update these Terms to reflect that entity's name and contact details.